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JONNY+JUNE HAIR SALON - SURRY HILLS - GOLD LOGO
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E-mail
simon@jonnyjunehair.com
Phones
+61 450 075 579
Address
54 Waterloo Street
Surry Hills NSW 2010

Shipping Refunds 
& Returns Policy

Welcome to JONNY+JUNE Hair. We are committed to providing premium hair products and a seamless shopping experience. Please read our Shipping, Refunds, and Returns policy carefully prior to making a purchase.

1. Shipping & Delivery

We partner with reliable postal networks to ensure your order arrives safely.

  • Flat Rate Shipping: We charge a flat postage rate of $12.00 AUD for all orders, Australia-wide.

  • Dispatch Times: Orders are typically processed and dispatched within 2-3  business days.

  • Tracking: Once your order is shipped, you will receive a confirmation email containing your tracking number so you can monitor its journey.

2. Refunds & Returns Policy

Our refunds and returns policy is strictly aligned with the Australian Consumer Law (ACL) and NSW Fair Trading regulations.

Change of Mind

Please choose your hair products carefully. We do not offer refunds, exchanges, or store credits if you simply change your mind, decide you no longer want the item, or make an incorrect selection.

Due to hygiene and the nature of hair care products, items cannot be returned once they have left our facility unless they fail to meet a consumer guarantee under the ACL.

Damaged, Faulty, or Incorrect Items

Your satisfaction is our priority. You are fully protected by consumer guarantees under New South Wales law. If an item you ordered arrives damaged, is faulty, or does not match the description provided, you are entitled to a remedy.

Fletch Law

  • Major Faults: If the product has a major defect (e.g., it is completely unusable, unsafe, or vastly different from what was advertised), you have the right to choose between a full refund or a replacement product.

  • Minor Faults: If the problem is minor, we will offer to replace the item or refund you within a reasonable timeframe.

3. How to Lodge a Return Claim

If you believe your item is faulty or damaged, please follow this process within 7 days of receiving your delivery:

  1. Contact Us: Email our support team at simon@jonnyjunehair.com with your full name, order number, and a detailed description of the issue.

  2. Provide Evidence: Please attach clear photographs or videos demonstrating the fault or transit damage.

  3. Proof of Purchase: A valid proof of purchase (such as your tax invoice, order confirmation email, or bank statement) must be provided.

Return Shipping Costs

If a product is confirmed to be genuinely faulty or damaged, JONNY+JUNE Hair will cover or reimburse you for reasonable return postage costs. Please retain your postage receipt so we can process your reimbursement.

Contact Our Team

If you have any questions or require clarification regarding our shipping and returns policy, please reach out to us at:

  • Email: simon@jonnyjunehair.com

  • Business Address: 54 Waterloo Street Surry Hills NSW 2010 

  • Tel: 0450 075 579